Approaches for Capturing and Transferring Valuable Knowledge
Measuring the Impact of Knowledge Management
More to follow, I'm sure.
And, if you're wondering why these documents; aside from being on point, these are from studies by Darcy Lemons, hopefully our keynote speaker for Wednesday morning.
Darcy Lemons is a senior project manager with APQC's Customer Solutions Group. In her nine years with APQC, she has led numerous benchmarking studies focused on best practices in knowledge management, learning, and leadership development. She served as senior project manager for APQC's benchmarking study Retaining Today's Knowledge for Tomorrow's Work Force and a special adviser on the benchmarking study The Role of Evolving Technologies: Accelerating Collaboration and Knowledge Transfer. Additionally, she coauthored APQC's Capturing Critical Knowledge from a Shifting Work Force (2003).
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